Live call streaming
Live call streaming allows Aweroc WebPlayer users to listen calls while they are being recorded. Not only listen, but also seek within the recorded part. This gives supervisors the ability to jump in on difficult call and turn things around independent of their location.
Customizable evaluation reports for creating agent, service and team evaluations. Design Your own evaluation forms and generate reports specified by Your chosen criteria. Evaluation Reports provide easily understandable overview of Your agents performance.
- Visual graphips (Bar chart, Pie chart, etc)
- Multiple formats (PDF, XLS, HTML, etc)
Digital signatures allow customers to protect their data integrity and information security. Having Your calls digitally signed is an excellent way to protect Your company from malignant legal claims.
Record desktop screen to capture agent work performance during phone call. Captured screen and phone call are mixed as single video file for easy playback in Aweroc WebPlayer. Each workstation can be configured to capture in different frame rate and screen resolution.
backend allows easier access to Aweroc WebPlayer, reduces security risks and work load for system maintainers.
S3 storage support
is gradually becoming industry standard as file storage protocol. Multiple known vendors offer private cloud storage with S3 support (Dell EMC
, IBM Bluemix
, etc), so keep Your calls safely stored!
Multi language support
Aweroc WebPlayer offers multi language support so each user can choose their preferred language. Currently following languages are supported:
- Norwegian (Bokmål)
API through Aweroc WebPlayer allows third party applications to interact with various parts of entire solution. No external or proprietary library is required for communication. Access to RESTful API can be configured so only the required functionality will be available.
Multiple platform and architecture support
Aweroc Software components are designed so that they are able to work on 32-bit and 64-bit archidectures of following operating systems:
- Microsoft Windows 7 / 8.1 / 10 / Server 2008 / Server 2012 / Server 2016
- GNU/Linux distributions (Debian/Ubuntu preferred)
Speech to text (BETA)
Speech to text allows You to extract data from Your customer calls and use it to drive Your business decisions.
Emotion detection (BETA)
Emotion detection provides call centers with massive call loads ability to find the most important calls and deal with them appropriately. Find out about angry customer early on and turn negative experience into positive interaction.