Serving Our Clients For Over 10 Years

Offering high-quality call recording and quality monitoring solution to contact centres since 2010. Working towards our customers success is our primary goal.

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WE OFFER

01.

Call RECORDING

We offer highly scalable and modular call recording solution with intuitive user interface and 99.999% uptime capability.

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02.

SCREEN RECORDING

We offer agent screen recording during call time for insights, learning and process optimization.

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03.

LIvE CALL LISTENING

We offer ongoing call listening so managers can monitor the situation and interviene where appropriate.

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04.

DEVELOPMENT SERVICES

We offer custom tool building for those with specific needs. Custom wallboards, ETL processes etc. 

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05.

CUSTOM INTEGRATIONS

We offer integration services with contact centre solutions to maximize benefit for our customers.

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06.

FLEXIBLE SUPPORT

Customer specific support level and communication channels.

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PRICING

BASIC

Includes:

  • Unlimited call recordings
  • Unlimited user accounts
  • Group users to teams
  • Label calls with agents
  • Label calls with services/pilots

€9

per month / per phone *

FULL

In addition to BASIC:

  • Recording rules
  • Active Directory authentication
  • GuardTime signatures
  • PCI DSS complience
  • Call evalations and reports
  • Activity and access report
  • Call data anonymization
  • Call audio encryption
  • S3 storage support
  • Export call audio and meta
  • GDPR report

€25

per month / per phone *

SLA

In addition to FULL:

  • Service Layer Agreement
  • Live call listening
  • Agent screen recording
  • Speech-to-text support
  • Custom integrations

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* billed annually, minimal quantity of 10 phones, includes basic email support, does not include initial installation cost

Testimonials

We take pride on our customers feedback.

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We have had a business relationship with Aweroc Solutions Ltd for several years. We are very pleased with the services, support and strategic dialogue that we have with them and would recommend them to others. We are currently using Aweroc Recording Solution and it suites our business perfectly. Aweroc also developed custom solutions for us that we use on a daily basis to support our business.

- CIO at Samres AB
Eva Espe
We've been working together for years to deliver 24/7 mission critical solution for government agency. Always dependable, always pleasure to work with.

- Managing Director at Esecom International
Väino Reintamm